Get free tips that will turn your salon into a money maker - subscribe today! Order the Anatomy of a Great Front Desk training system at https://www.samvilla. Learn English for Hotel and Tourism: 'Checking into a hotel' English course by LinguaTV - Duration: 2:41. LinguaTV.com 2,973,165 views. This collection of forms focuses on includes customer service recommendations, questionnaires, front desk training recommendations and scripts that can be edited and accessed online.This collection can also be purchased as part of the Everyday Business Forms for a Well-Run Salon and Spa Package. Nov 10, 2016 Speak with finesse, conciseness, and clarity. Keep calm and cordial under all circumstances. Remember, Trini Salon thrives on client experience and excellence! TRINI: CLIENT EXPERIENCE AND EXCELLENCE 1 OVERVIEW This training manual will provide you with the tools to be successful in your position as Front Desk Coordinator. A friendly smile and a warm personality at the front desk will work to the benefit of a salon by making clients feel comfortable and welcome. Salon receptionists are often much like the spokesperson of a salon because they schedule appointments and represent the salon both over the phone and in person.
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Front Desk Training Pdf
A salon receptionist may be the first point of contact that salon customers have when entering a salon. A friendly smile and a warm personality at the front desk will work to the benefit of a salon by making clients feel comfortable and welcome. Salon receptionists are often much like the spokesperson of a salon because they schedule appointments and represent the salon both over the phone and in person.
Qualities
Salon Front Desk Training Manual Free
A salon receptionist should enjoy being around people because salons are busy environments with people coming and going. A friendly smile and a pleasant nature will make clients feel at home. A receptionist at a salon will need to become familiar with the services that the salon offers in order to answer various questions that clients will have. Individuals with an interest in the beauty industry with good administrative skills make excellent salon receptionists. A neat appearance is also important because of the nature of the business.
Responsibilities
Answering the phone and scheduling appointments for all stylists who work in a salon is the main job duty of a salon receptionist. They must welcome guests upon entering the salon. Being able to answer questions about salon services and products is also an important aspect of the position. Handling money and being able to operate a cash register is often required. Calling to confirm appointments and folding towels may also be part of a salon receptionist's duties.
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Training
A salon receptionist should be trained to answer phones in the way that a salon would like to be represented. Different greetings may be implemented depending on what the salon owner prefers. Training on the product lines that the salon carries will benefit both the salon and the receptionist by creating a more professional experience for the salon client. If the salon uses a scheduling software, the receptionist should be trained on how to use it.
Experience Needed
Salon Front Desk Training Manual 2017
A salon receptionist generally doesn't need to have a prior experience as a salon receptionist, as brief training is usually implemented. Experience with using a computer and good typing skills are important for the position. Being comfortable talking to people from all walks of life and handle money will be essential to perform well in the position.